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1. Promotion codes are limited to one code per order,and in some cases promotions can be redeemedonly once per person. All promotion codes areavailable for a limited time and cannot be usedonce expired. Promotions are not redeemable forcash. Beautyturess reserves the right to changeor rescind offers and promotion codes at any timePlease note that misuse of promotions and codesmay result in order cancellation
2. If you are having an issue with a promo code, pleasebe sure your order meets all qualifications for thepromo code and that the code is still valid. If youare still having issues, please contact customer service at service@beautyturess.com

Payment Methods: Currently, we accept Visa, MasterCard, Discover, American Express, and PayPal. At this time, we do not support using multiple payment methods for a single order.

Please log in to your Beautyturess account toview your order history.

Beautyturess does not honor any price.adjustments.

We currently ship to the UK and selected countries within the European Union.

We are continuously working to expand our delivery coverage and bring our products to more customers worldwide.

For UK customers, we offer free shipping on orders over £19.

For EU customers, we offer free shipping on orders over €25.

Shipping fees may apply for orders below these thresholds and will be calculated at checkout based on your delivery address.

You can check your order status by logging into your account. If you don’t have an account, you can find your order details through your order confirmation email.

You can also contact us directly at service@beautyturess.com, and our customer service team will be happy to assist you.

If your package or products are damaged during transit, please save the box and the damaged items, and notify us immediately at service@beautyturess.com.

Please do not discard the product or packaging, as these materials may be required for your claim to be processed.

If you receive a defective item, please email us details and photos at service@beautyturess.com.

Please do not discard your item, as we may ask you to return it for quality assurance purposes.

If you did not purchase your product from https://www.beautyturess.com, please contact the retailer where you made your purchase for assistance.

Returns:
We are committed to providing high-quality products and a great shopping experience. If your purchase does not meet your expectations, you may request a return within 30 days of receiving your order.

To be eligible for a return, items must be unused, in their original condition, and returned with the original packaging, including any free gifts received with your order.

Exchanges:
We offer store credit for approved exchanges. Once your return request has been reviewed and processed, we will provide you with a unique store credit code.

Please note that store credit exchanges are final and cannot be returned or exchanged again.

For product sets or kits, all items included in the original set must be returned together. Partial returns of sets or kits will not be eligible for a refund, and empty containers cannot be accepted for refunds.

To initiate a return or exchange request, please email us at service@beautyturess.com with the following details:

• Your order number
• The item(s) you would like to return or exchange

If you are exchanging a gift, please provide as much of the following information as possible:

• Gift sender’s name
• Email address
• Order number
• Shipping address
• Phone number

Once your return package has arrived, please allow up to 10 business days for your return to be processed.

Refunds will be issued to the original payment method for the eligible item(s), including applicable sales tax. Shipping and handling charges are not included in refunds.

All eGift card refunds will be issued as a new eGift card sent to the customer’s original email address.

You will receive a return confirmation email once your refund has been processed.

If your tracking information shows that your package has been delivered, but you cannot locate it, please wait 48 hours. In rare cases, packages may be marked as delivered up to 48 hours before they actually arrive.

Please note that some carriers may deliver packages as late as 10 PM.

Before contacting us, please check the following:

• Look for a notice of attempted delivery.
• Ask your family members or neighbors if they accepted the package on your behalf.
• Check with your leasing office, front desk, or package locker (if applicable).
• Look around your delivery location to see if the package was placed somewhere secure.

If your package is still missing after these steps, please contact the carrier directly to report the missing package and request additional delivery details.

If the package cannot be located, please contact our Customer Service team at service@beautyturess.com so we can assist you.

Please note that Customer Service must be notified of missing or lost packages within seven calendar days of the order being marked as delivered.

All Beautyturess skincare products include a Period After Opening (PAO) symbol on the packaging, which indicates how long the product should be used after opening.

This information helps ensure you use the product within its recommended period and maintain the best quality and performance.

The shelf life of Beautyturess products follows the instructions provided on the product packaging.

No, we do not test our products on animals. Beautyturess is committed to being cruelty-free, and we believe effective product testing can be achieved through safe and responsible alternative methods.

While Beautyturess aims to use natural ingredients wherever possible, we believe that safety, effectiveness, and skin compatibility are the most important factors when developing our products.

Some natural ingredients may cause irritation for certain skin types, so we carefully select and formulate our products with gentle, safe, and effective ingredients — whether they are natural or synthetic.

Yes. Beautyturess is committed to creating safe and effective skincare products without the use of parabens. We carefully select ingredients to ensure our products are gentle, effective, and suitable for different skin types.