We offer standard shipping to the following regions:

• United States: Standard shipping is $3.99. Enjoy free shipping on orders over $29.
• United Kingdom: Standard shipping is £3.99. Enjoy free shipping on orders over £19.
• Selected European Union countries: Standard shipping is €4.99. Enjoy free shipping on orders over €25.

Shipping fees are calculated based on the delivery destination and will be displayed at checkout.

All orders are not subject to any tariffs or duties.

Please allow up to 1 full business day for processing in our warehouse. Please note this does not include weekends and public holidays. Orders placed after 4pm on Friday and into the weekend will be processed on Monday.

After 1 business day for processing, please allow 2-7 business days* for Standard Delivery

Please note the above timeframes are estimates and cannot be guaranteed.

If your tracking information shows that your package has been delivered, but you cannot locate it, please wait 48 hours. In rare cases, packages may be marked as delivered up to 48 hours before they actually arrive.

Please note that some carriers may deliver packages as late as 10 PM.

Before contacting us, please check the following:

• Look for a notice of attempted delivery.
• Ask your family members or neighbors if they accepted the package on your behalf.
• Check with your leasing office, front desk, or package locker (if applicable).
• Look around your delivery location to see if the package was placed somewhere secure.

If your package is still missing after these steps, please contact the carrier directly to report the missing package and request additional delivery details.

If the package cannot be located, please contact our Customer Service team at service@beautyturess.com so we can assist you.

Please note that Customer Service must be notified of missing or lost packages within seven calendar days of the order being marked as delivered.

We ship orders from our local warehouses to ensure faster and more efficient delivery.

• United Kingdom orders: Shipped from our UK warehouse.
• United States orders: Shipped from our US warehouse.
• European Union orders: Shipped from our Germany warehouse.

In some cases, if inventory is unavailable at the local warehouse, your order may be shipped from another warehouse location. No additional fees will be charged, and your delivery experience will remain unchanged.

We don’t currently accept returns.

If you have used the products and finding they are not suitable for you, you may be eligible for our 30 day satisfaction guarantee. If you have received your products within the last 30 days and aren’t happy with the results, please reach out to our SUPPORT team at service@beautyturess.com so they can assist you with your routine.

If you aren't satisfied with our products, we will help you find an alternative product or give you your money back!

• Guarantee is valid 30 days from when the customer receives their order.
• Only valid on purchases made on www.beautyturess.com
• Customer's must have used at least 1 product to be eligible to claim.
• Customers can only claim up to 3 times per year per customer.
• 1 claim valid per product
• No return of products is necessary to be eligible to claim.
• We reserve the right to deny any claim if the customer does not follow subsequent advice.

We are unable to accept any product returns once they have been received.If you have used the products and finding they are not suitable for you, you may be eligible for our 30 day satisfaction guarantee. If you have received your products within the last 30 days and aren’t happy with the results, please reach out to our SUPPORT team at service@beautyturess.com so they can assist you with your routine.

We’re sorry to hear you aren’t quite satisfied with your new products. If you aren't satisfied with our products, we will help you find an alternative product or give you your money back! All you need to do is get in touch with our SUPPORT team at service@beautyturess.com

Once your refund has been processed, this will show in your account within 5-7 business days depending on your banking provider. If your order has been returned to us by the carrier, the refund will be processed within 14 business days of the order being delivered back to us. 

Please do reach out to the team at service@beautyturess.com to see if this is possible. We can’t guarantee any changes can be made!

We’re sorry to hear you wish to cancel your order. Please do reach out to the team at service@beautyturess.com to request a cancellation, along with the cancellation reason, and we will do our best to help.

We don't currently offer product samples.

Once you have placed your order, you will receive an order confirmation email. Click ‘View my Order’ in the confirmation email to see the status of your order in our warehouse. Once the order has shipped, you will receive a shipment confirmation email, along with your order status being updated with your tracking information. Please note – we advise 1 full business day for processing your order in our warehouse! You can also see the status of your order in your account.

Please do reach out to our team at service@beautyturess.com to see if this is still possible to make address amendments once the order has been placed.

If your order has been automatically cancelled after a successful checkout process, this may have been automatically flagged as a potentially fraudulent order by our payment provider. Please try a new payment method to complete your purchase from us and ensure your address matches the address registered to your chosen payment method. 

If your payment was unsuccessful at checkout due to a technical error, incorrect details or insufficient funds, the transaction will be pending from your chosen payment method,and this will bounce back shortly. If the transaction is successfully deducted from your account, but you never received your order confirmation from us, please contact our team at service@beautyturess.com along with your full name and shipping address.

We are so sorry to hear this! Please reach out to us explaining the damage to service@beautyturess.com, along with an image and your order number. Our team will be happy to help you.

Not all of our products come with seals but the ones that do are there to prevent leaks in transit. As we do not accept returns, we can ensure that any product you recieve are unused, unopened, and safe for your personal use. For any further concerns, please reach out to service@beautyturess.com

We’re sorry to hear you didn’t receive your order as planned. Please contact our team at service@beautyturess.com, along with an image of what you have received and your order number. Our team will be happy to help you.  

We’re sorry to hear your order didn’t arrive complete. Please contact our team at service@beautyturess.com and they will be happy to help. 

If your product appears to have a defect, please do let us know! We happily receive all product feedback regardless where it was purchased so we can continue to improve. However, as this was purchased from another retailer, you must reach out to them to request a refund or return.

We’re sorry to hear your product isn’t working for you. Please do let us know if you have experienced any irritation from our products, as we’d love to help you. However, as this was purchased from another retailer, you must reach out to them directly to request a refund or return

Yes, always.The Beautyturess is 100% cruelty free.

The majority of Beautyturess products are vegan. The full ingredient list for every product is available on the product page so you can always check before you buy.

Yes. All of our products are fragrance-free. We made this decision to make our products as inclusive and gentle as possible — particularly for those with sensitive or reactive skin.

We formulate with sensitive skin in mind. That said, every skin is different — if yours is particularly reactive, we'd always recommend doing a patch test before adding anything new to your routine.

Simple. Apply a small amount of the product to a discreet area of skin — the inside of your wrist or behind your ear work well. Leave it for 24 hours and check for any signs of redness, itching, or irritation. If everything looks and feels fine, you're good to go.

We're ingredient-led, which means every ingredient earns its place in our formulas. If you have specific ingredient concerns, the full INCI list is available on every product page and on the back of your product packaging.

Yes. You'll find the validity on every product's package.

Keep your products stored in a cool, dry place away from direct sunlight.

We always recommend consulting your doctor or healthcare provider before making any changes to your skincare routine during pregnancy or breastfeeding. As a general rule, ingredients like retinol are typically avoided during pregnancy.

It depends on the reaction. Some skin types — particularly those new to active ingredients like retinol or exfoliating acids — can experience a period of adjustment known as purging. This can look like a temporary increase in breakouts and usually settles within a few weeks. This is different from an allergic reaction or irritation, which may include redness, burning, or itching, and means you should stop using the product.